OFFICE HOURS AND TELEPHONE NUMBERS:
Monday to Friday = from 9 am to 6 pm
Saturday = emergency hotline
Office phone number: +55 21 3942 1900
Outside of our office hours we are reachable via our emergency hotline, +55 21 97354-2472
For a valid reservation, we need the following information from our customers:
Identity card or passport number
Check-in time / flight number (if travel is by plane)
Name (s) of occupants
PAYMENT FORMS, RESERVATIONS, REMAINING RENT AND SECURITY DEPOSIT
Accepted forms of payment: credit card, paypal and bank deposit.
Your reservation is valid, once our booking department has sent you a reservation confirmation.
To book one of our properties, a booking confirmation deposit or full payment of the rent will be charged, according to the payment policy of each property, immediately after the booking confirmation.
Payment for the remainder of the rent, should be done without fail in .until 7days contract advance and key collection.The payment of the deposit, if any, will be required prior to check-in date, with pre-determined value for property at time of booking. This payment is an indispensable requirement to the signing of the rental contract and the handover of the keys.
We do not accept check. The possibility of an electric transaction or credit card payment on your reservation page on website exists. This transaction must be made at least 7 days before prior to the date the tenant wants to move in.
So that we can allocate your payment, always require a transfer confirmation via email.
If the reserved property is not available, due to reasons beyond our control, we offer our customers the choice of an alternative at least equivalent or the full refund of all paid amounts.
Check-in time: from 3pm to 6 pm. After this time guests should consult JUMPING BED and wait for written confirmation.
The customer is obliged to inform us the time of arrival and give us your contact to the concierge is informed and the delivery of keys to be quickly provided. Without this information the check-in will not be considered.
In the process of check-in the customer must previously call our office or emergency hotline before your arrival at the property. After receiving the call, one of our staff or even the property owner will wait for the guest at the property or an envelope with the keys and instructions will be available in the property; concierge for guests, according to the policy of each property.
If the client arrives before our official time of check-in at, it must be warned previously in order to check the availibility of guarding the luggage in the rented local or in the office.
If the apartment is available and the customer wants to be assured of the possibility of an early check-in, a change may be combined by a percentage rate on the daily rent, according to the payment policy of the property. This amount shall be paid in advance.
For check-ins between 8am and 2pm must be previously agreed between the client and JUMPINBED.
Check-out time = 11h
An employee or the property owner will meet the client in his apartment (time will be previously arranged ), in order to examine the property, receive the keys and return the security deposit, if any, in exchange.
If the apartment is available and the customer wishes to leave the apartment after the estipulated time, a percentage fee on daily rent should be charged, according to the payment policy of the property. This amount shall be paid in advance.
If the customer does not leave the apartment within 30 minutes after the pre-established contract time, a penalty may be charged, according to what has stipulated the property .If this exit is after 5pm a full days rent will be charged.
RESERVATION / RENTAL CANCELLATIONS AND CHANGES OF BOOKING DATES/TIMES
In case of a cancellation or a non-appearance the reservation deposit payment will not be refunded, according to the payment policy of each property.
There is no refund of rent or the deposit, if a customer should decide to leave the apartment earlier.
Changing reservation dates will be allowed only by written confirmation of JUMPINBED.
Booking dates change only permitted by written confirmation of JUMPINBED.
JUMPINBED has the right to terminate the contract of tenancy immediately without any refund, if one of the following cases should occur: Total number of occupants exceeds the maximum defined on our website, disturbance of the peace and/or infringement of the building regulations, organization of parties, use of illegal drugs, pets (without our written permission), unpaid rent or security deposit.
If the reserved property has an internet connection or cable TV, JUMPINBED assumes no responsibility for connection problems or any resulting inconvenience. This service is offered by telecommunication companies beyond our control. In case of problems and disturbances, there will be no refund of rental payments.
Place of jurisdiction is the forum of the State of Rio de Janeiro, RJ.